Pre-owned items may show signs of wear, such as minor scratches, blemishes, or sticker residue, but we ensure every game is in good working condition through thorough inspection and polishing if needed. Loose items are games or accessories that include only cartridges, disks, or non-sealed accessories. Negative quality items may have torn, burst, scratched, worn, or other issues. Please contact us if you need more information, returns, or refunds. Here is the link for returns or refunds: Returns & Refunds